Everything You Need to Know Before You Trade

Each product is priced in real time: live international spot price × troy oz weight + a fixed or percentage dealer premium, converted to Bahraini Dinar (BHD). When you proceed to payment, that price is locked for 10 minutes — giving you time to complete checkout without worrying about market moves. The locked price is what you pay, with no hidden charges.

We accept BenefitPay and bank transfer (no surcharge), and VISA / Mastercard credit or debit cards (a 1.5% card-processing fee applies). All payments are processed in BHD. Cryptocurrency is not accepted.

There is no minimum order amount. Every product listed on the platform is available to KYC-verified customers regardless of order size. You can purchase a single 1/10 oz coin or a full kilo bar — the process is identical.

Wire transfer orders can be cancelled before payment is received. Contact us promptly if you need to cancel — unpaid wire orders are automatically cancelled after the payment deadline. Card orders are final once the price is locked and payment is confirmed, as the price was guaranteed to you at that moment. Please contact our support team if you have exceptional circumstances.

All transactions are settled in Bahraini Dinar (BHD). USD spot prices are shown on product pages for reference only and are converted to BHD at our published exchange rate at the time of purchase.

KYC (Know Your Customer) is a mandatory identity verification process required by Bahrain’s Ministry of Industry and Commerce (MOIC) and the Central Bank of Bahrain for all precious-metals dealers. You submit a government-issued ID and a selfie once through your customer portal — after approval, you can purchase without further verification steps. Your data is encrypted, stored securely, and never shared with third parties.

Verification is usually completed within 1–2 business days of submitting your documents. You will receive an email notification as soon as your account is approved. During busy periods it may take slightly longer — you can check your status at any time from My Account → Verification.

You choose your preferred method at checkout:

• SMSA Express — fully insured, tracked courier delivery to your door across Bahrain. Signature required on receipt.
• Office Pickup — collect in person from our Manama office by appointment. Valid ID required at collection.

All SMSA Express shipments are fully insured at declared value. If your package arrives damaged or tampered with, do not open it — photograph the packaging immediately and contact us within 24 hours of delivery. We will raise a claim with the courier and arrange a replacement or full refund. Claims reported after 24 hours may not be eligible for cover.

A tracking link is included in your order confirmation email. You can also log in and visit My Account → Orders at any time to view live fulfilment status, including payment confirmation, dispatch, and courier tracking reference.