Returns & Refunds Policy

Last updated: June 2026

Precious-metal products are priced against a live, fluctuating market. For this reason bullion sales are generally final. This policy explains the limited circumstances in which returns and refunds apply.

1. Market-loss policy

Because your price is locked against the live market at checkout, accepted bullion orders cannot be cancelled or returned simply due to a change in the spot price. Any cancellation we permit may be subject to a market-loss adjustment (the difference between your locked price and the prevailing buy price) plus reasonable fees.

2. Damaged or incorrect items

Inspect your order on delivery. If an item is damaged in transit, materially not as described, or incorrect, contact us within 48 hours of delivery with photos and your order reference. Verified cases are resolved by replacement or refund at our discretion.

3. Unpaid / cancelled orders

If a bank-wire order is not paid within the lock window it may be cancelled automatically; any partial payment received is refunded by the original method, net of any bank charges.

4. Refund method & timing

Approved refunds are issued to the original payment method. Card refunds typically settle within 5–10 business days; wire refunds depend on banking timelines.